we measure emotional involvement and turn that into business value
we harness emotional insight to increase your business productivity
we understand customer and employee emotions to increase conversion and engagement, decrease churn
we simplify your engagement experience and create an early warning system
three components of foglight.ai
front end
for survey tool integration simply add "9 lines" of code
reporting
power up your survey with AI emotional insights
back-end
fast and simple and survey tool integration, security, API
unlock emotions in your digital feedback data
product
we enhance your online survey results with additional layer of emotional insights
you receive regular results and enhanced results in raport for comparison
emotional insights
for business productivity
standard survey insights
foglight.ai enhanced survey insights
understand customer and employee emotions, to decrease churn, create an early warning system, increase conversion and engagement
high confidence foglight.ai insights
low confidence foglight.ai insights
simplify your engagement experience
foglight.ai insights analysis
foglight.ai insights analysis
customer experience
x
employee experience
from claiming to feeling in digital
leverage emotional insights for business metrics with foglight.ai
increase business effectiveness by increasing conversion and reducing churn by adding emotional insights, including early detection, into satisfaction scores to predict users behavior
INCREASE CONVERSION
Select appropriate content quickly and measure hesitation earlier
Better cohort analysis based on initial intent
A/B tests on traction versus just empirical data
EARLY DISSATISFACTION DETECTION
Emotional insights to course correct faster and more frequently
Early warning with easier to detect sentiment changes
Much more granular distribution on a 100 point scale
REDUCE CHURN
Understand expectations early
Maintain high level of emotional engagement
Tighter user/contents links
More chances to fine tune and A/B test
elevate the quality and the initial and long-term effectiveness of your product by adding individual emotional insights
INCREASE EFFECTIVENESS IN INITIAL ASSESSMENT
Add emotional insights to better select user tracks
Granular distribution
INCREASE APPLICATION STICKINESS
Easier course correction on appropriate tracks
Earlier detection of user dissatisfaction
CONTENT EFFECTIVENESS AND APPROPRIATENESS
Measure more accurate content appropriateness
Fix ‘weak links’ in product
what we do
INCREASE QUALITY OF YOUR ASSESSMENTS AND PRIORITIZE FOCUS AREAS
Increase the quality of initial and follow on assessments by including emotional feedback better identify the focus areas
By using regular survey data, you have your current set of recommended priorities for your customer
Consider using foglifht.ai emotional feedback data to further refine recommendations for increased effectiveness
Very easy to A/B which are more relevant to your business
BUSINESS INSIGHTS FOR CUSTOMER ENGAGEMENT
Increase the quality of initial and follow on assessments by including emotional feedback to provide better initial customer traction and conversion.
By using regular survey data, you have your current set of recommended priorities for your customer
Consider using foglight.ai emotional feedback data to further refine recommendations for increased effectiveness
TRACK USER EMOTIONAL ENGAGEMENT
Include emotional feedback to track user progress and detect waning interest early to reduce churn
Complimentary to user-based statistics
REDUCE CHURN THROUGH AN EARLY WARNING SIGNALS
Include emotional feedback to track user progress and detect waning interest early to reduce churn using longitudinal data
Like the hairs standing up on back, emotions tend to lead action
WE CAN IDENTIFY HOW PEOPLE DISTORT THEIR SELF IMAGE
Most adults are fairly self-aware. However, a significant amount, 31%, either feel much better or worse than they are reporting.
If you knew that, would you consider a different care track for your customers?
how we can help you
Automotive
Energy & Utilities
Financial Services
Government
Healthcare
Higher Education
Insurance
Life Sciences
Manufacturing
Mental Health
Nonprofit
Restaurants & Food Service
Retail
Technology & Services
Telecommunications & Media
Travel & Hospitality
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